Managed Help Desk and IT Support Management for Managed Service Providers (MSP’s).
The Tech Support Experts, are essential to MSP’s, the IT support company providing a managed help desk. Our skills and expertise enable us to resolve even the most complex IT issues, including hardware, software, network problems, and anything based in the cloud.
With excellent technical, communication, and documentation skills, we provide high-quality IT support services, to MSP customers. The contributions of IT support, are significant to the success of MSPs and their ability to offer reliable IT solutions to customers.Â
Taking over an MSP help desk can be a very complex task. We manage this by implementing the proper procedures and processes. As part of our expert tech support team, you can expect the following benefits:
Advanced IT support for MSPs. We support your platform, customers, and are an extension of your team.
We specialize in web hosting and handle all platforms. Count on us to keep your site running smoothly.
Our engineers are all trained work with 3CX. We can troubleshoot and build 3CX on-premises and in the cloud.
We support all backup solutions, ensuring continuous and restorable services.
The cloud ... its our area of expertise. This is a place where we can help you get the most of your cloud network.
With every security protocol in place, we make sure your computer network is properly secured.
We have pricing options for all Managed Service Providers. Regardless of whether you choose to pay as you go or subscribe monthly to TTSE, you will receive top-notch IT support.
per hour based IT Support
Level 1 & 2 Support Only
no account required
Schedule a Time
Business Hours - 9am-5pm
per hour based IT Support
AU based support engineers
no dedicated number
Real-Time Remote Support
Business Hours - 9am-5pm
10 hours minimum
Global IT Support Engineers
Dedicated Phone Number
Dedicated Virtual Machine Profile
Dedicated Admin Team
White-Labled IT Support
Real-TIme Remote Support
Business Hours - 9am-5pm
25 hours minimum
Global IT Support Engineers
Dedicated Phone Number
Dedicated Virtual Machine Profile
Dedicated Support Team
Dedicated Admin Team
White-Labled IT Support
Real-TIme Remote Support
All hours - 24/7/365 days
Receive Partner Referrals
Our Tech Support Experts are skilled in all areas of IT. We can guide you to solve your IT issues or help you set up for your clients.Â
Simply contact us for assistance.
Here is what MSP’s are saying about us.
CFO
Web Designer
Store Owner
Freelancer
Meet the team at The Tech Support Experts, get to know the friendly engineers that help manage your MSP’s help desk.
Here are some FAQ’s that other MSP’s have asked before joining The Tech Support Experts.
We’re only an IT support company providing a Managed Help Desk for Managed Service Providers (MSPs) and won’t take customers from other IT companies.
As we are an IT support company for Managed Service Providers (MSP’s), we do not work direct with customers unless they are affiliated to an MSP.Â
This removes the risk of a customer trying to come to the tech support experts to work directly with us.
What we do have, for our premium subscribers (which is no extra cost when on premium), we have a network of MSP’s, and what we do is direct the new customer to our MSP partners page and from the map, the can select a MSP they want to work with.
So, in theory, they dont become a direct customer, but become a direct customer for an MSP and we still get to work with them … its a win win!
We do. TTSE creates a group of MSPs that work together. Joining this network helps your business expand beyond your own capabilities.
No, a dedicated virtual machine profile will be configured with your help desk, password database, email, and remote access platforms. We will work the same way as you do.
We answer calls on your behalf, as if you are answering the calls. As an example, Good morning/afternoon your company name help desk, John speaking … how can we help you today!
We have internally developed software that enables us to assign a job to an engineer and track job tickets by starting, pausing, resuming, and stopping a timer. All the data is linked and calculated upon job closure to create an invoice entry with the date, time from and time, the engineer who worked on the job, a description of the job, and the cost of the job. We call this a time-billing invoice.
Absolutely, all you need to do is call the admin team, give them your ticket/job number, and they will email you a Job/Ticket History report instantly. There is no need to wait for a custom report to be created.
This report will include:
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Need to talk to us to take your help to the next level, fill in the form below and one of our MSP business managers will be in touch.
Level 17,
31 Queen Street
Melbourne, Victoria 3000
